Frequently Asked Questions

1. What kind of products do you offer?

At Redeemed, we specialize in personalized products that reflect faith, family, fun and freedom. We create custom gifts, apparel, home decor, and more using techniques like sublimation and white toner printing, laser engraving, and vinyl cutting.

2. How does the customization process work?

When you place an order for a personalized item, you'll have the option to provide custom details, such as names, dates, or specific designs. After your order is received, I’ll work on creating your unique product. If necessary, I’ll reach out to confirm any details before production begins.

3. How long will it take to receive my order?

Since all of our products are handmade to order, please allow 5-7 business days for production. I am a single-member business, so there may be delays depending on order loads. Once completed, shipping typically takes an additional 3-5 business days, depending on your location. You'll receive a notification with tracking information when your order is shipped.

4. What happens if there are more orders than you can handle?

As a single-member business, I handcraft most of the products myself. However, if I receive a large number of orders, I may partner with trusted third-party print-on-demand (POD) manufacturers to help fulfill them. Rest assured, every order will meet the high-quality standards you expect from Redeemed South Carolina, LLC, regardless of the production method.

5. Do you offer rush orders?

Yes, we do offer rush orders on a case-by-case basis. If you need an item quickly, please contact us before placing your order, and we’ll do our best to accommodate your request. Additional fees may apply for expedited production and shipping.

6. Where do you ship?

We currently ship to customers within the United States. If you're outside the U.S. and interested in placing an order, please reach out, and we’ll see what we can do.

7. What is your return and exchange policy?

Since most items are custom-made, we do not accept returns or exchanges unless the item arrives damaged or there is an error on our part. If you receive a damaged item or there’s an issue with your order, please contact us within 7 days of receiving it, and we’ll work to make it right.

8. How do you give back through acts of kindness?

At Redeemed South Carolina, LLC, 5% of every purchase goes toward paying it forward. This includes supporting local charities, helping people in need, and performing random acts of kindness like paying for someone’s groceries, gas or meals. When you shop with us, you’re a part of a movement to spread joy and make a positive impact.

9. Do you offer bulk or wholesale orders?

Yes, we offer bulk and wholesale orders for businesses, organizations, or special events. Please contact us with the details of your request, and we’ll be happy to provide pricing and options based on your needs.

10. Can I request a custom design that’s not on your site?

Absolutely! If you have a specific design or idea in mind that you don’t see on the site, feel free to reach out. I love collaborating with customers to bring their unique visions to life!

11. How can I contact you?

You can reach me through the Contact Us page on this website or by emailing info@redeemedsc.com. I typically respond within 24-48 hours.